1. Page Intro and Scope
These Terms & Conditions govern your use of BETEC's website and associated website interactions, including browsing, contact forms, requests for proposals, and digital enquiries. By using this website, you agree to these Terms. If you do not agree, you must stop using the website.
These Terms apply to website use. Actual service delivery for Travel, Events, or Supplies may also be governed by separate quotations, scope documents, booking terms, supplier conditions, project terms, procurement documents, and written agreements.
2. Business and Supplier Disclosure
This section supports BETEC's electronic and website disclosure obligations in line with applicable South African law, including the ECT Act where relevant.
- Supplier name used on this website: BETEC.
- Website: www.betec.co.za.
- Main contact email: info@betec.co.za.
- Bookings email: bookings@betec.co.za.
- Sales routes: sales@betec.co.za, sales2@betec.co.za, sales3@betec.co.za.
- After-hours and WhatsApp support: 069 285 5983.
- CSD registration: MAAA0480996.
- LOGIS supplier number: GN810.
- Office footprint: Bloemfontein, Johannesburg, Durban, Kimberley, and Cape Town.
BETEC Travel profile statements include South African ownership and operation, BBBEE Level 1, 10+ years of active delivery across government and private-sector accounts, and operating connectivity context through IATA certification, ASATA membership, Amadeus GDS, and BidTravel.
BETEC Travel also states national coverage through five provincial offices and 24/7 after-hours support.
Full legal entity name, registration details, legal notices route, and registered legal address are maintained in BETEC's formal records and contracting documentation.
3. BETEC Service Scope
BETEC operates across Travel, Events, and Supplies, with Travel as the lead service line. Travel support may include flights, accommodation, car hire, bus and shuttle services, conferencing travel, meal vouchers, visa assistance, and travel insurance support, subject to agreed scope and lawful processing. BETEC Travel profile statements also include access to 1M+ hotels and properties globally through its travel supply ecosystem.
4. Website Use and No Automatic Contract Formation
Website content is provided for information and enquiry purposes. Submitting a form, email, or request does not by itself create a binding contract, confirmed booking, approved quote, itinerary commitment, procurement commitment, or supplier reservation.
No service arrangement is final until BETEC confirms acceptance in writing, or confirms through a formal service workflow. Website use alone does not create a service contract.
5. Quotes, Proposals, Pricing, and Availability
- All quotes, proposals, and pricing are subject to written confirmation, validity periods, and supplier availability.
- Fares, accommodation rates, transfer rates, and service prices may change before confirmation.
- Supplier availability is not guaranteed until inventory is confirmed through applicable booking channels.
- BETEC may rely on third-party inventory, booking systems, and supplier confirmation records.
- Quote outcomes may depend on dates, routes, traveller details, volumes, service levels, and client policy requirements.
- Proposal scope and pricing may change where client requirements, timing, or operational conditions change.
- Obvious pricing or system errors may be corrected at any stage before final confirmation.
- Amounts may include statutory charges and taxes where applicable, including VAT only where VAT registration lawfully applies.
6. Travel-Specific Operational Terms
- Travel delivery may include booking workflows, quote comparison, itinerary handling, and online booking and approval support where agreed.
- Service support may include reporting dashboards, expenditure reporting, invoice and VAT management support, and mobile access features.
- BETEC may provide duty-of-care support, live itinerary tracking, global risk alerts, emergency support, and after-hours support within agreed service scope.
- Client and traveller details must be checked before confirmation, including names, dates, routes, class, accommodation details, and special requirements.
- Unless expressly included in writing, travellers and clients remain responsible for passports, visas, permits, health requirements, and travel compliance documents.
- Travel schedules, supplier allocations, cancellations, and disruptions are subject to airline, hotel, transfer, car-hire, and related supplier terms.
- Insurance products are governed by insurer terms and underwriting conditions.
7. Third-Party Supplier Dependency and Disclaimers
BETEC may coordinate services through airlines, hotels, transport providers, venue suppliers, insurers, booking systems, and other operators. These third parties may apply their own terms, pricing changes, capacity limits, delays, penalties, and service rules.
BETEC does not control all third-party conduct, inventory availability, network interruptions, or supplier liability outcomes.
8. Events and Supplies Reservation Clause
Where BETEC provides Events or Supplies services, delivery may be governed by separate quotations, scope documents, project plans, supplier terms, logistics terms, and fulfilment conditions. Those specific terms apply in addition to, or where stated override, these website terms for the relevant engagement.
9. User Obligations
You must use this website lawfully and in good faith. You must not:
- Provide false, incomplete, or unauthorised information.
- Impersonate any person, traveller, client, department, or organisation.
- Misuse forms, communication channels, digital systems, code, or website content.
- Upload malicious code, malware, or harmful scripts.
- Interfere with, disrupt, or attempt unauthorised access to website operations.
- Scrape, spam, automate abuse, or unlawfully extract website information.
- Use the website in any way that breaches law or third-party rights.
10. Intellectual Property
Unless otherwise stated, BETEC retains all rights in its name, branding, logos, page designs, layouts, text, legal content, graphics, media, downloadable materials, and underlying website structure.
You are granted a limited, revocable, non-exclusive licence to browse this website for lawful personal or internal business reference only. You may not copy, reproduce, republish, modify, distribute, or exploit BETEC content without prior written consent.
11. Website Content Disclaimers
Website content is provided for general information and enquiry support. BETEC aims to keep information current and accurate, but does not guarantee uninterrupted availability, completeness, or error-free operation at all times.
Website content does not constitute legal, tax, immigration, financial, or professional advice unless expressly stated in writing. Users should verify material travel, supplier, pricing, and commercial details directly before acting.
12. Limitation of Liability
To the fullest extent permitted by South African law, BETEC is not liable for indirect, consequential, incidental, special, or loss-of-profit damages arising from website use, supplier performance failures, fare and rate changes, booking system disruptions, travel delays, cancellations, force majeure events, inaccurate information supplied by users, website downtime, or malware and transmission risks despite reasonable care.
Nothing in these Terms excludes liability where exclusion is prohibited by law, including non-waivable statutory protections.
13. Indemnity
You agree to indemnify and hold BETEC harmless against claims, losses, costs, and expenses (including legal costs where recoverable) arising from your unlawful website use, breach of these Terms, infringement of rights, or harmful submissions.
14. Privacy and Cookie Terms
Personal information processing is governed by BETEC's Privacy Policy. Cookie and similar tracking technology use is governed by BETEC's Cookie Policy.
15. Electronic Communications
By using BETEC's website channels, you consent to lawful electronic communications from BETEC, including enquiry responses, quotation communication, booking and service updates, and operational notices relevant to requested services.
16. Security and Website Misuse Controls
BETEC may monitor, restrict, suspend, or block website access where unlawful, harmful, or abusive use is detected or reasonably suspected. BETEC may preserve relevant logs and records where needed for security, legal, fraud-control, or compliance purposes.
17. Governing Law and Jurisdiction
These Terms are governed by South African law. Subject to mandatory statutory provisions, any dispute connected to these Terms falls under the jurisdiction of competent South African courts.
18. Amendments to These Terms
BETEC may update these Terms from time to time. The latest version published on this page applies from the effective date shown, subject to lawful limits and any mandatory statutory protections.
19. Legal and Website Contact Details
- General route: info@betec.co.za
- Bookings route: bookings@betec.co.za
- Sales routes: sales@betec.co.za, sales2@betec.co.za, sales3@betec.co.za
- After-hours travel support: 069 285 5983
- Website: www.betec.co.za
- Office footprint: Bloemfontein, Johannesburg, Durban, Kimberley, and Cape Town.
- CSD: MAAA0480996 | LOGIS: GN810
A dedicated legal notices email is maintained in BETEC's internal legal register and may be published separately.